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Crucial accountability : by Kerry Patterson...[et al] tools for resolving violated expectations, broken commitments, and bad behavior /
Contributor(s): Patterson, Kerry.
Material type:
TextPublisher: New Delhi McGraw Hill Education 2013Edition: 2nd ed.Description: xix,275p. 23cm(pbk).ISBN: 9789351340010; 9351340015.Subject(s): Interpersonal confrontation | Interpersonal communication | Interpersonal relations | Communication in management | Communication in organizationsDDC classification: 302
Contents:
Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it easy : how to make keeping commitments (almost) painless -- Make it motivating : how to help others want to take action -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Move to action : what to do after an accountability conversation -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough.
| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
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English Books
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D. B. Act. Division | Non-fiction | 302 CRU (Browse shelf) | 1 | Not For Loan | EN-92343 |
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| 302 ARU Social psychology / | 302 BAR Social psychology/ | 302 CHA Symbolic interactionism : | 302 CRU Crucial accountability : | 302 GEE Human action consciousness, and problem of representation / | 302 KAY Working with others / | 302 MYE Exploring social psychology / |
Includes bibliographical references and index.
Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it easy : how to make keeping commitments (almost) painless -- Make it motivating : how to help others want to take action -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Move to action : what to do after an accountability conversation -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough.