Crucial accountability :    tools for resolving violated expectations, broken commitments, and bad behavior / 
by Kerry Patterson...[et al] 
 - 2nd ed 
 - New Delhi  McGraw Hill Education  2013 
 - xix,275p.  23cm(pbk) 
<br/><br/> Includes bibliographical references and index. 
<br/><br/>Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it easy : how to make keeping commitments (almost) painless -- Make it motivating : how to help others want to take action -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Move to action : what to do after an accountability conversation -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough. 
<br/><br/><label>ISBN: </label>9789351340010  525.00 9351340015  525.00 
<br/><br/><label>Source: </label> DBAD/PUB 
<br/><br/><label>LCCN: </label>ENG-108810 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Interpersonal confrontation.<br/> Interpersonal communication.<br/> Interpersonal relations.<br/> Communication in management.<br/>Communication in organizations.
<br/><br/><label>Dewey Class. No.: </label>302