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What's the secret? : to providing a world-class customer experience / John R. DiJulius

By: DiJulius, John R, 1964-.
Material type: TextTextPublisher: Hoboken, N. J. : John Wiley, c2008Description: xxi, 320 p. : ill.; 24 cm.ISBN: 0470196120.Subject(s): Customer services | Consumer satisfaction | Customer loyaltyDDC classification: 658.812
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Item type Current location Collection Call number Status Date due Barcode
National Library of India
E E 658.812 D 569 (Browse shelf) Available NLI-PUR000561663ENG

Includes bibliographical references and index

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